Wait times and the inspection paradox (Part I)
by Octavio Medina
Wait times matter. They are frustrating, they make it harder to access critical services, and they waste people’s time. What’s more, wait times also disproportionately impact the low-income population, which spends significantly more time lining up in queues. For example, The Economist recently ran an article that used some American Time Use Survey data to suggest that those […]